Each Madhubani Paint artwork is handmade and usually one of a kind, so our policy is built around
getting your painting to you safely. It applies to orders placed on our website and Android app.
Cancelling an order
- Before dispatch: email
support@madhubanipaint.com with your order number.
If the order hasn't shipped yet, we cancel it and refund the full amount.
- After dispatch: the order can't be cancelled. If something is wrong when it
arrives, see "Damaged or wrong items" below.
- We may cancel an order ourselves if the painting turns out to be unavailable or was listed at a
clearly wrong price — you'll get a full refund.
Returns
Because every painting is unique and made by hand, we don't accept returns for a change of mind or
for the small variations in colour and size that come with handmade art.
Damaged or wrong items
- If your painting arrives damaged, or you received a different item, email us within
48 hours of delivery with your order number and photos of the painting and the
packaging. An unboxing video helps us resolve it faster.
- If the outer package is visibly damaged at delivery, you can refuse it or note the damage with
the courier.
- Once we've confirmed the issue, we'll send a replacement if a matching piece is available, or
refund you in full. If we need the item back, we arrange and pay for the return pickup.
How refunds are paid
Approved refunds go back to your original payment method through Razorpay, usually within
5–7 business days. Your bank or card issuer may take a few more days to show
the credit.
Contact
Madhubani Paint — operated by Priti Kumari (sole proprietor)
36/3, 2nd Floor, 5th C Cross Road, Bhoopasandra, Sanjay Nagar
Bengaluru, Karnataka 560094, India
Phone: +91 77398 56364
Email: support@madhubanipaint.com
See also our Shipping Policy and
Terms of Service.